Software + Live Dispatcher +
Radio. All in One Contract.
Agency Dispatch Managed Service gives your team the software, a live dispatcher, private radio channels, plate runs, and people searches — everything you need to operate in the field, under one agreement.
Built for the Field Professionals Who Need Backup
One dispatcher can support your entire team — whether you're serving papers, running surveillance, or chasing a skip.
Private Investigators
Run surveillance operations with a dispatcher monitoring your case, coordinating radio communications across your team, running plates on vehicles of interest, and keeping records — so you can keep eyes on the subject.
Bail Bondsmen
Recovery operations move fast. Get immediate dispatcher support for location lookups, fugitive people searches, real-time radio coordination between recovery agents, and emergency backup calls — all logged to your case file.
Process Servers
Verify addresses before you drive, run a quick people search when a subject has moved, and have a dispatcher available to pull records or coordinate if you encounter a difficult or unsafe situation in the field.
One Contract. Everything Your Agency Needs.
No piecemeal subscriptions. No third-party radio providers. No separate dispatcher contracts. It's all in one agreement.
Agency Dispatch Software
The full Agency Dispatch platform for your entire agency — case management, client portal, document automation, mobile app, AI features, and everything else.
- Unlimited cases and documents
- Mobile app for all field agents
- Client portal included
- AI PDF import & report generation
- Contracts & e-signature system
Live Dispatcher Support
A trained human dispatcher is available to your agency during service hours. They monitor your active cases, respond to radio traffic, run lookups, and coordinate your team — just like an in-house dispatcher.
- Real-time radio monitoring
- Case coordination and status updates
- Emergency escalation and backup calls
- Activity logging tied to your case files
Private Radio Channels
Your agency gets dedicated private radio channels — completely isolated from other agencies and the public. All radio traffic is encrypted and limited to your authorized users.
- Use the radio app on any smartphone (iOS & Android)
- Optional loaner handheld radios available
- Encrypted private channels per agency
- Works nationwide via cellular push-to-talk
Plate Runs & People Searches
Your dispatcher can run license plate lookups and people searches on your behalf — subject to your agency's legal authorization and applicable state law.
- Real-time plate lookups via radio or app request
- People searches for skip tracing and subject location
- Results delivered directly to your case file
- All searches logged with purpose and authorization
- Requires agency to hold appropriate legal authorization
Agency Service Contract
All services are provided under a formal written agreement between your agency and Agency Dispatch. The contract covers service terms, data use, permitted search purposes, and compliance obligations.
- Signed digitally through the platform
- Covers all included services in one document
- DPPA, FCRA, and state law compliance language
- Renewal and termination terms clearly defined
Compliance & Audit Trail
Every lookup, every radio transmission log, and every dispatcher action is recorded with a timestamp, user, and stated purpose — giving your agency a defensible paper trail for every search conducted on your behalf.
- Search logs tied to specific cases
- Purpose-of-use recorded on every lookup
- DPPA-aligned record retention
- Export-ready for audits or subpoenas
Private Radio. Your Phone. No Extra Hardware Required.
Your agency's radio system runs over cellular push-to-talk — so any field agent can be on your private channel from their existing smartphone, or use a loaned handheld radio.
Radio on Your Phone
The push-to-talk app installs on any iOS or Android device. Field agents use it alongside the Agency Dispatch mobile app — one device covers both. No separate radio hardware needed unless you want it.
Private Encrypted Channels
Your agency's channels are completely private and encrypted — nobody outside your authorized users can monitor or transmit on them. No shared channels with other agencies or the public.
Nationwide Coverage
Push-to-talk over cellular works anywhere you have a cell signal — no repeaters, no range limits. Your team can communicate across town or across the country on the same channel.
Loaner Radios Available
For agents who prefer dedicated hardware, loaner handheld radios are available under the contract. They arrive pre-programmed to your agency's channels — ready to use out of the box.
Dispatcher on Your Channel
Your dispatcher monitors your agency's channel during service hours. Field agents can call for assistance, request a lookup, or relay a status update — and the dispatcher logs it directly to the case.
What Your Dispatcher Can Do
All lookups are conducted by the dispatcher on your agency's behalf, logged with the legal purpose, and tied to a specific case in your file.
License plate lookups and people searches are conducted under the Drivers Privacy Protection Act (DPPA) and the Fair Credit Reporting Act (FCRA). Your agency must hold a permissible legal purpose for each search (e.g., service of process, licensed PI investigation, bail enforcement). Your service contract will specify your agency's authorized purposes. Searches outside your authorized scope are prohibited and may result in service termination. Consult your state licensing authority for requirements applicable to your agency type.
Getting Started Takes One Contract
From first contact to your first field radio transmission — here's what the onboarding process looks like.
Request Information
Fill out the contact form below. We'll confirm your agency type, the states you operate in, and the services you need — then prepare a tailored service agreement.
Sign the Service Contract
Your service agreement is sent through Agency Dispatch's built-in e-signature system. It covers all services, authorized search purposes, compliance obligations, and terms. Both parties sign digitally — no printing or scanning.
Agency Onboarding
Your Agency Dispatch account is created and configured. Staff are invited, permissions are set, and your private radio channels are provisioned. We'll walk your team through the software and the radio app in a setup call.
Radio Equipment (If Needed)
If your agents want dedicated hardware, loaner radios are shipped pre-configured to your channels. Most agencies use the mobile app on existing phones — no hardware required.
Go Live
Your dispatcher is on your channel and your team is in the field. Create cases, run plates, coordinate over radio, and have a dispatcher monitoring your operation — all under one service.
Ready to Add a Dispatcher to Your Team?
Tell us about your agency and we'll put together a service agreement that covers everything you need. No obligation — just a conversation about how we can support your field operations.